Refund & Cancellation Policy

1. About this policy

This policy explains how cancellations, pauses and refunds work for my services. It is part of my Terms & Conditions. If your written agreement says something different, your agreement applies.

2. Cancelling a monthly plan

• You may cancel with written notice by email at least 5 days before your next billing date.
• There is no proration. If you cancel in the middle of a month, that month is your last month and is paid in full.
• I will complete your books up to the cancellation date, as described in the Terms & Conditions.

3. Minimum term with free Cleanup / Catch-up

Monthly plans without Cleanup / Catch-up can be cancelled at any time with 5 days' notice. If you receive free Cleanup / Catch-up with your plan, a minimum of 6 months of service applies. If you cancel before 6 months, you will pay the remaining months up to 6.

4. Refunds

• Monthly plans: a month is refunded in full only if work for that month has not started.
• If I do not deliver: if I do not deliver the agreed work for a month, that month is refunded in full.
• Months already worked: not refunded. If there is an error in my work, I will correct it.
• System Setup (standalone): paid 100% in advance. Not refundable once completed.
• CPA Ready (standalone): paid 100% in advance. Not refundable once completed.
• Cleanup / Catch-up (standalone): 50% is paid before work starts, and 50% when I deliver the preliminary report.

5. Pausing your plan

• You may pause your plan after at least 3 months of active service, with 5 days' notice before your next billing date.
• The pause lasts until you decide to resume.
• During a pause, the QuickBooks Online subscription is also cancelled. Intuit keeps the data in read-only mode for about one year and then deletes it. If you plan to pause for a long time, ask me to export your reports or to transfer the file to you before your data is deleted.

6. Changing plans

Plan changes take effect at the start of your next billing cycle. There is no proration. If you pay through PayPal, you cancel your current subscription and subscribe to the new plan.

7. Late payments

• From the first day a payment is late, I send payment reminders until it is paid.
• Days 1 to 15: work continues as normal.
• From day 16: reports are not delivered and work is reduced.
• Day 30: the service is cancelled. I send you a statement of the amount due. The balance remains due, and I will not provide further services.

8. When I may end the service

• Required information or documents are not provided after repeated requests
• Payment is 30 days late
• Disrespectful conduct

9. White-label work for CPA firms

• If I do not deliver the agreed work, the payment for that work is refunded in full.
• If the work is delivered as agreed, there is no refund.
• If your firm changes the scope of work, we will review the agreement, including fees and deadlines, before the new work starts.
• Other terms follow the written agreement with each firm.

10. Payment methods

The payment method is set according to each client's needs.

11. How refunds are paid

Approved refunds are paid within 5 to 10 business days to the original payment method, and you will receive a confirmation by email.

12. Contact